Support

Send a support request by email to support@muhana.fi.

For a security vulnerability, use security@muhana.fi instead, as the security page describes.

Hours

Monday to Friday, 9:00–17:00 Finnish time (Europe/Helsinki), except Finnish public holidays. These are the hours when we read and answer support requests.

We aim to answer within 48 hours. Weekends and Finnish public holidays are not counted.

What to include

• Your Jira site URL, for example your-company.atlassian.net.
• The issue key, if the problem concerns one issue, for example ABC-123.
• What you did, what you expected, and what happened.
• The text of any error message. A screenshot is fine if it shows only the error.

Do not send customer data. Do not paste the content of issues, comments or files, and do not send screenshots that show them. Issue keys and error messages are enough to start.

Before you write

• Documentation: how to set up and use the app.
• Known limitations: what the app cannot restore, and why.

Your data

What we do with the information in a support request is described in section 12 of the privacy policy.